Production Support
We don’t just take systems live we help keep them live, stable, and high-performing. Our Production Support services ensure that your digital commerce platforms, OMS, and composable solutions continue to operate seamlessly after go-live. We work as an embedded partner, proactively monitoring, resolving, and enhancing your systems to keep your business running smoothly, while minimizing downtime and protecting customer experiences.
Why Partner with Trika for Production Support?
Rapid Incident Response and Issue Resolution
When something breaks, every second counts.
Provide structured, responsive incident management, backed by dedicated support teams, who are deeply familiar with your setup. We focus on fast triage, clear communication, and effective resolution, minimizing the business impact of downtime or disruptions
Predictable and Dependable
Stay in control of the roadmap
When issues arise in a live system, speed matters. We provide structured, responsive incident management, backed by dedicated support teams who are deeply familiar with your setup. We focus on fast triage, clear communication, and effective resolution, minimizing the business impact of downtime or disruptions.
Comprehensive Support
At Trika, you get access to a bench of specialists UX designers, solution architects, QA engineers, SEO advisors, and more who collaborate to solve challenges end to end.
Whether it’s a frontend bug, a third-party integration, or a conversion issue, we’ve got the right person on hand.
Running a successful eCommerce business takes more than development tickets.
Support Aligned to Your Business
Rhythm of retail
Our support models are tailored to your operations, peak periods, and key workflows. Whether you need around-the-clock support or focused help during business hours, we align our Service Level Agreements (SLAs) with what matters most to your teams and your customers.
Capabilities
Incident Management
Prioritized response and resolution process for real-time system issues and outages.
Error Handling & Bug Fixes
Quick detection and remediation of system errors to keep operations running smoothly.
Integration Support
Ongoing maintenance and troubleshooting for backend system connections.
SLA-Driven Support
Custom support models with defined response and resolution timelines based on business impact.
Regular System Audits
Periodic health checks to assess stability, performance, and security vulnerabilities.
Automated Regression Suite Development
Building and maintaining automated test suites to validate system stability after updates, minimizing manual testing effort and speeding up release cycles.
Proven And Predictable Delivery
Dedicated Account Managers
SLA-Driven Support
Proactive Monitoring
Transparent Communication
Agile, Responsive Processes
Support for Business, IT, & Ops Teams
Insights
Data-Driven Personalization in E-Commerce: How AI & Analytics Drive Engagement and Revenue Growth
The article highlights how AI-driven analytics enable data-driven personalization in e-commerce, enhancing engagement and revenue. By leveraging customer insights, businesses can tailor experiences and boost conversions. Trika’s B2C E-commerce Implementation solutions empower brands to implement these strategies, driving measurable growth and customer loyalty.